If you're on Instagram then you've probably noticed the "New Design" of Instagram... I'm still not sure what to think of it myself. Do you like the layout and some of the new features? I'm starting to get used to the reels, they're pretty cool. But, I don't do much of anything else with the other new features like shopping. Check out what Fast Company has to say about the new design.
From Fast Company:
Recently, when I opened Instagram, I noticed that the usual spot for checking notifications is now a Shop tab. The Instagram blog post announcing the redesign said that the change will support small businesses and connect people with their favorite brands and creators.
This made me pause. As a researcher who studies social media, people, and society, I’m concerned about the effects of surveillance capitalism. This includes social media companies profiting from collecting user data, making algorithmic inferences about people’s preferences, and using this information to target people with advertising.
Features like Instagram’s Shop tab facilitate surveillance capitalism, so it’s important to look at their consequences. Many people use Instagram to share their lives with other people, but the redesign is shifting the nature of the social media platform toward online commerce. This shift opens people to highly targeted advertising and makes them vulnerable to advertising that exploits their emotional experiences.
SHIFT TO SHOPPING
Research, including my own, shows that people use Instagram to record their big and mundane moments, find community, exchange social support, express identities and keep in touch with friends.,
In 2017, colleagues and I showed how ad hoc communities form around the tag #depression on the platform, and how much of the discourse is to make sense of the experience of depression, record it, share it with others, and exchange support with other people dealing with depression.I argued that it is important for the platform to recognize the value users find in these communities and support them, rather than ban or nudge them to go elsewhere, when they come to the platform to express themselves and build solidarity.
The notification button, represented as a heart icon, brings up a screen that indicates the interactions people have had with your Instagram presence–for example, who has liked your posts and comments. It’s likely that the notification button was the most frequently clicked tab. When people interact with technology, they form habits. I am probably not the only one clicking the new Shop tab when I mean to click the notification button. It’s possible that the company did this simply to ensure that Instagram users encounter the new feature, but there are other ways to accomplish that.
By choosing to make the Shop tab central to its platform, Instagram is sending its users a message: This platform is a business, and interactions on this platform are going to be commodified.
Though some people may come to Instagram to find things to buy, many don’t. App designers can provide an unneeded feature and create a need for it over time. This is not without precedence in the context of social media and shopping. For example, when Facebook, which owns Instagram, relaunched Facebook Marketplace in 2016, the Marketplace product manager, Bowen Pan, said: “We show you the most relevant items for you, even if you don’t know what you want.”
People share all kinds of personal information on Instagram, such as mental health, physical health, traumatic events, pregnancy, loss, infertility, becoming new parents, and getting married. Social media companies’ access to such sensitive information is a concern, for how the companies could exploit the information and the risk of third-party access to the data.
Instagram can use computational techniques to infer people’s affective states – their emotions and moods–based on many signals available to the platform. These include what content users view and post. There is substantial evidence that emotions and affective states play a key role in advertising. While capitalizing on emotions and emotional personal experiences for profit is not unique to social media or algorithms, the data-driven, opaque, and hyperpersonalized approaches boost the scale of potential harm.
Presumably, what people see in Instagram’s Shop is personalized based on what the platform’s recommendation algorithm determines they would like and be inclined to purchase. How does the inferred socioeconomic, gender, age, race and other attributes shape what the platform recommends to users in the Shop tab? What shops get to be recommended and visible? Instagram users can be as young as 13, the age required to open an account. How does personalization work for children? How does this feature affect the experience of individuals with low socioeconomic status? What principles and values is the platform adhering to in designing these recommendation algorithms, Staff Picks, and other means of presenting products?
A major consideration is when people get recommendations to purchase items during vulnerable moments. Sharing or seeking information about a difficult, personal experience on a social media platform and then having the platform capitalize on an algorithmic understanding of the experience–which might or might not be accurate–is problematic.
What are your thoughts on this? How do you feel about it?